Dr. Virginia is an experienced professional with over twenty years in diverse industries, including strategy, sales, customer success, and data-driven leadership. Throughout her career, she has honed her strategic thinking skills and become a subject matter expert in customer retention and growth. Her efforts have significantly impacted on customer retention rates and expanded customer bases, contributing to revenue growth.

Dr. Whitlock offers valuable insights into leadership, diversity, and overcoming systemic barriers. Her experiences and research can stimulate thought-provoking discussions on organizational leadership and the dynamics of executive roles for Black and Brown women. With over 20 years of professional experience in healthcare, retail, technology, finance, economics, and oil and gas, she has held senior leadership positions overseeing teams of more than 450 people and managing revenues exceeding $650 million.

Dr. Whitlock has successfully completed large-scale projects with a 95% success rate, ensuring they are delivered on time and within budget. Her expertise in optimizing Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems has resulted in a 15% reduction in processing times. By applying Six Sigma principles, she also achieved a 12% decrease in operational inefficiencies. Her strong relationship management skills have contributed to a 30% increase in client retention, and she has implemented effective strategies across a range of sectors, including telecommunications, retail, energy, finance, healthcare, technology, and oil and gas.

In addition to her business expertise, she has spent the last five years as an adjunct professor, teaching subjects like General Business, Business Strategy, Financial Management, Economics, Supply Chain Operations, and Operations Management in both classroom and online environments. She has experience instructing adult learners in traditional and online settings. Her teaching methodology incorporates technology and interactive methods, enriching the learning experience in both flipped and conventional classroom formats. She is also a published author.

Professor of: Logistics and Supply Chain Management