Refund Policy
At Windsor University, we are committed to fairness and transparency. The refund policy explains how tuition refunds are handled when students cancel or withdraw from courses in our MBA programs.
Policy Purpose
The refund policy ensures that students understand their rights and responsibilities when requesting a refund. It explains how refunds are calculated, which fees are non-refundable, and the steps required to submit a request.
Who Is Eligible for a Refund?
Students may qualify for a tuition refund if:
- They submit an official written request to cancel or withdraw.
- The request is received before or during the course term.
- They have not completed more than the allowed percentage of the course.
⚠️ Note: Simply not attending a class or not logging in does not count as an official withdrawal.
Program Term Structures
- Standard MBA Program → Courses are delivered over 11–16 weeks.
- Accelerated 12-Month MBA Program → Courses are delivered over a 9-week term.
Key Definitions
- Cancellation → Withdrawing before the course begins and before participating in any academic activity.
- Withdrawal → Exiting a course after it begins, once the student has participated in at least one academic activity (e.g., logging in, submitting work, or attending a session).
Refund Schedules
Standard MBA (11–16 Week Courses)
| Week of Withdrawal | % Refund of Tuition (excluding fees) |
|---|---|
|
Week 1 |
80% |
|
Week 2 |
70% |
|
Week 3 |
60% |
|
Week 4 |
50% |
|
Week 5 |
40% |
|
Week 6 |
30% |
|
Week 7 |
20% |
|
Week 8 |
10% |
|
Week 9 or later |
0% |
Accelerated MBA (9-Week Courses)
| Week of Withdrawal | % Refund of Tuition (excluding fees) |
|---|---|
|
Week 1 |
80% |
|
Week 2 |
60% |
|
Week 3 |
40% |
|
Week 4 |
20% |
|
Week 5 or later |
0% |
📤 How to Request a Refund
- Write to [email protected] with your cancellation or withdrawal request.
- The date your email is received is considered your official withdrawal date.
- Refunds are processed within 30 calendar days of this date.
Non-Refundable Fees
Certain fees are non-refundable and will be deducted from any eligible refund:
- Application & Registration Fees → Non-refundable, not exceeding 20% of tuition or $200 (whichever is less).
- Library & Technology Service Fees → Non-refundable as specified in the enrollment agreement.
📊 Example for Refund Policy Calculation
Suppose a student pays:
- Tuition = $1,000
- Application Fee = $50
- Registration Fee = $50
- Library Service Fee = $25
The student withdraws during Week 1 of a standard MBA course:
- Tuition refund = $1,000 × 80% = $800
- Windsor retains: $50 + $50 + $25 = $125
- Final refund = $675
Windsor University is committed to ensuring clarity, consistency, and fairness in the handling of all student refunds.
Windsor University operates under licensure from the Higher Education Licensure Commission. Institutional policies, including tuition refund procedures, are designed to comply with applicable District of Columbia higher education regulations
1. Refund Processing Timeline
Once a refund request is approved, Windsor University processes refunds within 30 calendar days from the official withdrawal date. Processing times may vary depending on the payment method or banking institution. Students will be notified by email once the refund has been initiated.
2. Method of Refund Payment
Refunds are issued using the original method of payment whenever possible. If the original payment method is unavailable, Windsor University may issue refunds via bank transfer or an alternative secure payment method approved by the institution.
3. Partial Attendance Impact
If a student participates in any part of a course, including logging in, attending a session, or submitting assignments, the withdrawal will be treated as an active enrollment. In such cases, the standard refund schedule will apply based on the week of withdrawal.
4. Course Access and Materials
Once a student begins a course, access to learning materials, lectures, and university systems may remain available for a limited time after withdrawal. However, continued access does not affect refund eligibility or calculation.
5. Dispute or Appeal Requests
If a student disagrees with a refund decision, they may submit a formal appeal by contacting [email protected]. All appeals must include supporting documentation. The university will review and respond within a reasonable timeframe.
6. Policy Updates and Amendments
Windsor University reserves the right to update or modify this refund policy at any time to remain compliant with regulatory requirements. Any changes will be published on the official website, and continued enrollment indicates acceptance of the updated terms.
7. Non-Attendance Policy Clarification
Students who do not attend classes, access course materials, or engage in any academic activity without submitting an official withdrawal request will remain financially responsible for the course. Non-attendance does not qualify for an automatic refund or cancellation.
8. Administrative Fees Deduction
All approved refunds are subject to applicable administrative deductions. These deductions may include processing fees, payment gateway charges, and institutional administrative costs as outlined in the enrollment agreement. These amounts are subtracted before the final refund is issued.
9. International Payment Considerations
For students paying from outside the country, additional bank charges, currency conversion fees, or intermediary banking fees may apply. These charges are not controlled by Windsor University and are not refundable. The final refund amount received may vary depending on the student’s financial institution.
10. Contact for Refund Assistance
For any questions regarding refunds, eligibility, or the application process, students may contact the admissions office directly. The support team is available to provide clarification and guidance throughout the refund request process.
📧 Email: [email protected]
11. Eligibility Verification Process
All refund requests are subject to verification by the admissions and finance departments. The university reviews enrollment records, course participation logs, and payment history before confirming eligibility for any refund.
12. Refund Approval Authority
Final approval of all refunds is granted by the Windsor University finance office. Decisions are based on documented policy guidelines and supporting records of student activity and enrollment status.
13. Late Refund Requests
Refund requests submitted after the official refund eligibility period may not be accepted. However, in exceptional circumstances, late requests may be reviewed on a case-by-case basis at the discretion of the university administration.
14. Incorrect Payment Handling
In cases where a payment error occurs (such as duplicate payments or incorrect amounts), students must report the issue immediately. Verified overpayments will be refunded in full, excluding applicable processing fees.
15. Scholarship and Discount Adjustments
If a student received a scholarship, discount, or promotional reduction, the refund calculation will be based on the actual amount paid after applying such benefits, not the original tuition value.
16. Withdrawal Confirmation Requirement
A withdrawal is only considered official once the student receives written confirmation from the university. Until confirmation is issued, the student remains active and responsible for all applicable charges.
17. Financial Aid Impact
Students receiving financial aid or payment plans should note that refund calculations may also affect outstanding balances or scheduled installment payments. Any remaining obligations must be settled according to the payment agreement.
18. Institutional Compliance Statement
Windsor University ensures that all refund procedures comply with applicable higher education regulations and licensing requirements. Policies are regularly reviewed to maintain legal and institutional compliance.
19. Refund Record Keeping
All refund transactions and related documentation are securely stored by the university for auditing and compliance purposes. Records are maintained in accordance with institutional data retention policies.
20. Exceptional Circumstances Policy
In rare cases such as medical emergencies, documented hardships, or force majeure events, the university may review refund requests outside standard policy terms. Each case is evaluated individually with supporting evidence.
11. Eligibility Verification Process
All refund requests are subject to verification by the admissions and finance departments. The university reviews enrollment records, course participation logs, and payment history before confirming eligibility for any refund.
12. Refund Approval Authority
Final approval of all refunds is granted by the Windsor University finance office. Decisions are based on documented policy guidelines and supporting records of student activity and enrollment status.
13. Late Refund Requests
Refund requests submitted after the official refund eligibility period may not be accepted. However, in exceptional circumstances, late requests may be reviewed on a case-by-case basis at the discretion of the university administration.
14. Incorrect Payment Handling
In cases where a payment error occurs (such as duplicate payments or incorrect amounts), students must report the issue immediately. Verified overpayments will be refunded in full, excluding applicable processing fees.
15. Scholarship and Discount Adjustments
If a student received a scholarship, discount, or promotional reduction, the refund calculation will be based on the actual amount paid after applying such benefits, not the original tuition value.
16. Withdrawal Confirmation Requirement
A withdrawal is only considered official once the student receives written confirmation from the university. Until confirmation is issued, the student remains active and responsible for all applicable charges.
17. Financial Aid Impact
Students receiving financial aid or payment plans should note that refund calculations may also affect outstanding balances or scheduled installment payments. Any remaining obligations must be settled according to the payment agreement.
18. Institutional Compliance Statement
Windsor University ensures that all refund procedures comply with applicable higher education regulations and licensing requirements. Policies are regularly reviewed to maintain legal and institutional compliance.
19. Refund Record Keeping
All refund transactions and related documentation are securely stored by the university for auditing and compliance purposes. Records are maintained in accordance with institutional data retention policies.
20. Exceptional Circumstances Policy
In rare cases such as medical emergencies, documented hardships, or force majeure events, the university may review refund requests outside standard policy terms. Each case is evaluated individually with supporting evidence.
11. Eligibility Verification Process
All refund requests are subject to verification by the admissions and finance departments. The university reviews enrollment records, course participation logs, and payment history before confirming eligibility for any refund.
12. Refund Approval Authority
Final approval of all refunds is granted by the Windsor University finance office. Decisions are based on documented policy guidelines and supporting records of student activity and enrollment status.
13. Late Refund Requests
Refund requests submitted after the official refund eligibility period may not be accepted. However, in exceptional circumstances, late requests may be reviewed on a case-by-case basis at the discretion of the university administration.
14. Incorrect Payment Handling
In cases where a payment error occurs (such as duplicate payments or incorrect amounts), students must report the issue immediately. Verified overpayments will be refunded in full, excluding applicable processing fees.
15. Scholarship and Discount Adjustments
If a student received a scholarship, discount, or promotional reduction, the refund calculation will be based on the actual amount paid after applying such benefits, not the original tuition value.
16. Withdrawal Confirmation Requirement
A withdrawal is only considered official once the student receives written confirmation from the university. Until confirmation is issued, the student remains active and responsible for all applicable charges.
17. Financial Aid Impact
Students receiving financial aid or payment plans should note that refund calculations may also affect outstanding balances or scheduled installment payments. Any remaining obligations must be settled according to the payment agreement.
18. Institutional Compliance Statement
Windsor University ensures that all refund procedures comply with applicable higher education regulations and licensing requirements. Policies are regularly reviewed to maintain legal and institutional compliance.
19. Refund Record Keeping
All refund transactions and related documentation are securely stored by the university for auditing and compliance purposes. Records are maintained in accordance with institutional data retention policies.
20. Exceptional Circumstances Policy
In rare cases such as medical emergencies, documented hardships, or force majeure events, the university may review refund requests outside standard policy terms. Each case is evaluated individually with supporting evidence.